Step 1: 24 Hour Emergency Contact
It is often stated by people outside of the SERVPRO family that SERVPRO does not get much repeat business because of the nature of our work. While it is true the majority of our work is new business, it adds even more importance to the mission statement "Like it never even happened."
Recently we were contacted by a former customer to perform water mitigation and construction services on her home. Adding to the customers level of concern was the fact that the loss had occurred during the holiday season. Additionally, the homeowner was hosting a large gathering at her home and was afraid her home would be "under repair" during this period. She indicated the "one hope" she had was in SERVPRO of North Lawrenceville to "put her back together before her company arrived".
SERVPRO of North Lawrenceville immediately began the drying process, met the adjuster on site and scheduled the repairs to commence immediately. Accordingly we were able to complete the project well within the customers expectation and allowed the customer to host the holiday season in her home as she planned. As we were leaving the customers home she exclaimed, " I knew I could count on you guys to put me back together so quickly that is why I didn't panic when this happened, I just called the team that took care of me before".
Remember, when you are dealing with Water, Fire, Mold or Post Mitigation construction, contact the professionals at SERVPRO of North Lawrenceville.
We Answer the Phone Ready to Help
Call Today - (678) 376-5515
Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of North Lawrenceville has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?